Concierge Services

Whether you are travelling to London on business or for leisure, we have listed some of the most common questions below relating to our hotel.

If the question you have is not listed below please do not hesitate to contact us, and we will get back to you as soon as possible.

Frequently Asked Questions

What is the hotel's cancellation policy?
We require 48 hours notice of cancellation prior to your arrival, or one night's accommodation cost will be charged to the credit card used to guarantee the booking.
Do I pay for my reservation when I make the booking?
All we need is your credit card number to secure your booking.
When do I pay for my reservation?
You pay when you arrive in the hotel.
Does the hotel have Internet access?
Yes, we have FREE high speed wired and wireless Internet access throughout the hotel.
Can we arrange for an early check-in to our rooms?
If you require an early check-in to your room then we will do our best to service it as soon as is possible. This is dependent on what time the current occupier departs. Rooms are guaranteed to be ready by 1.00pm. To ensure you will have the room very early we advise reserving it for the night before your early arrival.
Where can we park our car?
There is a 24hr car park called Kingston House at Princes Gate, SW7 1LN, just a couple of minutes drive from the hotel. Rates start at £3.00 for one hour and up to £28.00 for 24 hours. For more information visit - http://www.simplyparking.co.uk